Customer Service Advisor

• Annual salary of £28,303 (FTE)
• Fixed-term role (18 months)
• Full-time (35 hours) (Mon/Fri, 8:00am – 4:00pm, 8:30am – 4:30pm or 9:00am - 5:00pm) These would be on a rota basis
• Liverpool city centre office base

Proposed Assessment Day Date: Thursday 4th June 2026

The role

The purpose of this role is to be part of a hardworking team that pursues excellence in a fast moving and ever-changing environment. Our aim is to delight our tenants and customers with the highest standard of customer service possible by phone, email, via social media, web chat and any other form of communication we may receive.

The role can be challenging, but also extremely rewarding. The calls we take aren’t always easy and it is important that our team are empathetic and dedicated to every tenant’s needs, however unique they may be. You will be surrounded by a strong support network, within our team and beyond, who will stand by you and help you along the way.

With excellent interpersonal skills and the ability to work under pressure, you can expect to deal with a range of enquiries such as Repairs, Rent Payments, Lettings, Antisocial Behaviour, Safeguarding and Complaints. You will relish working in a high performing, fast paced environment and will be eager to work as an effective and efficient team member.

In return we offer an extremely competitive salary, staff benefits and the opportunity to grow both professionally and personally.

We will offer full support to aid your performance from the beginning with extensive office-based training with senior staff and then regular performance updates and one to one support as you continue to progress in your role.  

The right fit

• You’ll be a confident, capable communicator with excellent interpersonal skills and the ability to communicate both verbally and in writing to a good standard.
• Previous customer service experience is desirable.
• You’ll need strong ICT skills with experience with Microsoft Office.
• You’ll relish working in a high performing, fast-paced team committed to resolving customer enquiries at the first point of contact.
• You’ll need an open mind, a willingness to learn and we’ll help you with the rest! 

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. 

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP